Privacy Policy

1. Who we are

SK Renewables and Heating Ltd is the data controller for personal data collected through this website. Company No. 14607551. Registered in England and Wales. Based in Washington, Tyne and Wear.

2. What data we collect

We collect the following personal data when you submit an enquiry or contact form: full name, phone number, email address, postcode, heating type, and any information you provide in the message field. We also collect standard web analytics data (pages visited, browser type, device) through any analytics tools we use.

3. How we use your data

• To respond to your enquiry and provide a quote
• To carry out a heat loss survey if you book one
• To process an installation and apply for MCS certification and BUS Grant on your behalf
• To comply with MCS, Ofgem, and Gas Safe registration requirements

4. Retention

Enquiry data is retained for 24 months. Installation records are retained for 10 years in compliance with MCS and Gas Safe requirements.

5. Third-party processors

• Web3Forms (form submission delivery): data is transmitted to their servers to deliver your enquiry to us
• MCS database: required for MCS-certified installations
• Ofgem BUS Grant portal: required for BUS Grant applications

6. Your rights under UK GDPR

• The right to access your personal data
• The right to correct inaccurate data
• The right to request erasure (subject to legal retention requirements)
• The right to restrict processing
• The right to object to processing

7. Contact for data requests

To exercise your rights or ask about your data, use the contact form on this website or write to us at our registered address.

8. Cookies

This website may use essential cookies for functionality. No third-party advertising or tracking cookies are used without your consent.